Refund Policy for Andipa Africa

At Andipa Africa, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we are here to help. Please review our refund policy below for details on how to return your items and receive a refund.

Eligibility for Refunds

1. Non-Food Items:
   • Non-food items are eligible for a refund within a 30-day period from the date of purchase.
   • Items must be returned in their original packaging and in the same condition as received.
   • All returns are subject to inspection to ensure they comply with our return policy.

Return Process

1. Return Shipping and Handling Fees:
   • A handling fee of $10 will be deducted from your refund for all return shipments unless the item is returned directly to one of our specified pick-up locations.
   • Customers are responsible for ensuring that the return is packaged securely to prevent damage during shipping.
2. Inspection and Approval:
   • Upon receiving your returned item, we will inspect it to ensure it meets our return criteria.
   • If the item is approved, we will process your refund in accordance with our refund procedures.

Refund Procedures

1. Processing Time:
   • Refunds will be processed within 5-10 business days after the returned item has been received and inspected.
   • The time it takes for the refund to reflect in your account may vary depending on the payment method used.
2. Payment Methods:
   • Refunds will be issued to the original method of payment used at the time of purchase.
   • If the original payment method is no longer available, please contact our customer service team for assistance.

Conditions

1. Non-Refundable Items:
   • Certain items, such as perishable goods and personalized items, are not eligible for a refund. Please review our return policy for a complete list of non-refundable items.
2. Original Packaging and Condition:
   • Items must be returned in their original packaging and in the same condition as when they were received to qualify for a refund.
   • Damaged, altered, or used items may not be accepted for a refund.

Contact Us

If you have any questions about our refund policy or need assistance with your return, please contact our customer service team at support@andipa.africa.

Thank you for shopping with Andipa Africa. We appreciate your business and are committed to providing you with the best shopping experience possible.